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THE "I HATE VERIZON" THREAD
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Re: THE "I HATE VERIZON" THREAD
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True Angel
Re: THE "I HATE VERIZON" THREAD
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: 4046
May 18 12 3:25 AM
Some poor soul in VA, USA:
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[1 Star Rating]
http://www.consumeraffairs.com/internet/verizon_dsl.html
March 30, 2012
On 3-13-2012, I called Verizon toll free number to have my "home phone service" disconnected. I spoke to a Verizon CSR and explained that I wanted my home phone service disconnected but I wanted to keep my "hígh speed internet service". She took a little info from me and then said okay. Then, she went on to do the "disconnect" on her PC and asked me "why" I was disconnecting my service and I told her. Well, after about 20 minutes, she came back to me and said okay and thank you for calling Verizon.
On 3-14-12, my home phone service was disconnected along with my hígh speed internet service. So, on 3-16-12, I called Verizon to see what happened. The first Verizon CSR I spoke to transferred me to another CSR then I had to explain "again" what happened, then the second CSR transferred me to a third CSR and I had to explain again what happened. No one could help me so I requested to speak to her supervisor. She then put me on "hold" for about 10 minutes and came back and said, "I'm sorry, there are no supervisors available at this time but one wíll call you in 24 to 48 hours". I said okay and then we said "good bye".
On 3-19-12, I couldn't wait 24 to 48 hours so I called the toll free number again and explained to a CSR that I had my home phone service disconnected on 3-13-12 and requested to the CSR that I wanted to keep my hígh speed internet service and they "cut" them both off on 3-14-12. So, the CSR put me on "hold" and then came back and said "Okay Mr. **, your hígh speed internet wíll be restored tomorrow, if not, call this number (he gave a Verizon number) and someone wíll help you.
So, on 3-20-12, I came home from work and looked at my PC and there's "no hígh speed internet". So, I called the number the CSR gave me and it was a Verizon number but it was "disconnected". So, by this time, I was furious.
So, on 3-21-12 (after 72 hours), a supervisor from Verizon called me. After explaining what happened on 3-14-12, she said "Please Mr. ** would you hang on, I said sure. Then, she came back and said there was a mistake made by the first CSR that I spoke to on 3-13-12 and she needed a minute to solve my problem. Then she came back and said "We cannot reconnect your service at this time, I wíll have to open a 'new account for you." Then she asked me for some info and wanted to know my SS number and I refused to give it to her. She then transferred me to a "credit CSR" and I had to give all this info to them.
Well, after about "haggling" with this supervisor for about one and a half hours, she finally said "We are sorry for our mistake and we are going to give you 3 months of internet service for free." I told her that I had lost clients, accounts and not to include paying my bills onlíne, etc. I also told her as soon as I got back onlíne and tried to "recover" some of my clients and my credit card debtors, why I couldn't pay my bills, that I would be looking for a "new" internet provider and that Verizon had caused me too much "misery and problems". Then, she said that it wíll be about 2 or 3 days before my service would be "reinstated".
Now, this is where it really gets "bad". On 3-28-12, my internet service has been down for 2 full weeks. Verizon sent a tech to my house. The tech called my wife on her cell phone while she was at work and said he was at my resident and ready to install my internet service and "home líne". My wife told him that this is not what my husband asked for, she said to him (the tech) that I only wanted my internet service restored. He told her that he was doing what was on his "work order". Now, it gets "worse". I came home from work on 3-28-12 to find a business card in my front door from the tech, saying "Your líne ** has been installed", a completely different number from my "original" number. Yes, I had internet service and also a new "home phone service number".
Yes, it gets worse. By this time, I can't take it anymore and I was at the end of my rope. My internet service that Verizon reinstated is "slower" than what I had before and they sent me an e-mail today and told me of my "new charge" (which is $5.00 more than my old service) and $19.99 for some "filters" they sent me (which they did). Please help me with this "nightmare". I can no longer "haggle" with Verizon anymore. If I have grounds to "sue" them, please let me know. I wíll go to jail before I give Verizon one red penny. They don't realize what they did to my clients, accounts and etc. Please help me! I'm sorry about my typing. I did the best I could.
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THE "I HATE VERIZON" THREAD
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